Q – How far in advance should I place my order & when should I mail them out?
We work with a limited number of clients each month, so we recommend that you begin the order process as early as possible to ensure availability in our calendar and that your invitations are ready in plenty of time. Timelines depend on your selected service, embellishments, and printing methods:
For Custom Orders
The entire process usually takes between 8-10 weeks from the initial inquiry to the time that your custom designs will be ready to ship.
Save the Date – 6 to 8 months prior to your wedding date
Wedding Invitation – 2 months prior to your wedding date
Destination Weddings – 4 months prior to your wedding date
Add additional time if you do not send out save the dates.
For Semi-Custom Orders
All orders from our Semi-Custom Collections take approximately 5 to 6 weeks depending on the print method and embellishments added. We recommend that you begin the order process as early as possible to ensure that your invitations are ready in plenty of time.
Use this guide below to estimate when you should place your order based on your wedding month:
Q – Can my order be rushed?
Yes, based on availability. If you require a turnaround time shorter than 5 weeks, we may be able to accommodate your project depending on design and additions. A rush fee of 25% will be incurred.
Q – Can I request further customizations on a semi-custom design?
Yes — we are more than happy to accommodate further changes and embellishments. Please get in touch to discuss your ideas and confirm pricing.
Q – Can I order samples of a Semi-Custom Suite?
Sure! Feel free to fill out the inquiry form and we will be in touch.
Q – Can I modify the paper size and orientation?
We are unable to modify the paper size and orientation of our semi-custom collection designs. You are welcome to contact us to discuss custom design options.
Q – I need a higher quantity than what I ordered. What do I do?
Please get in touch as soon as possible. Depending on the stage of your project, additional setup costs and shipping charges may be applicable.
Q – I need to order less than I initially ordered. What do I do?
Once an order has been sent to print, we are unable to reduce the quantity of an order. Please consider the amount you have ordered prior to submitting the final invoice payment.
Q – What is your order minimum, and what quantities may I order at?
Our order minimum for our semi-custom designs is 20 pieces (and you may add in increments of 10).
There is no quantity minimum for Custom Designs, however, all custom orders require a minimum investment of $1000 regardless of the number of pieces needed.
Q – Can I purchase digital files?
We do not release or license digital versions of our artwork for copyright reasons.
Q – How do you ship?
For domestic deliveries, we use UPS and USPS as our preferred carriers.
Q – Do you handle mailing the invitations?
Feel free to discuss mailing services with us.
Q – What kind of stamps should I use?
For standard save the dates + invitation suites we recommend a single Forever stamp; for panel sized suites or suites that include many extra items, double thick paper or larger envelope size, we are happy to provide information about additional mailing costs, which are calculated based on the total weight of the suite. We highly recommend taking a completed suite to your local post office to verify postage needed.
Q – What is your return/exchange/cancellation policy?
Due to the custom nature of our services, we do not allow returns or exchanges. For cancellation policy, please refer to the terms of the contract.
Upon receiving your goods, please inspect them carefully and let us know if there’s a mistake within 48 hours from receiving it. If there is a printing error made on our part, we will either reprint the paper goods or provide a credit for the misprint. If there is an error with the wording that was approved by the client, the costs of reprinting must be covered by the client.
Q – What types of payment do you accept?
All of our payments are processed securely via Stripe and we accept all major credit cards, bank transfer within the US.
Q – How are your payments structured?
Semi-Custom: $250 non-refundable retainer, balance due prior to production
Custom: 50% non-refundable retainer up front, 50% (and any additions during design) due prior to production.
If you have further questions, please send contact us.
Q – Do you offer other design services?
We are happy to discuss branding, logo, website & collateral design on a case-by-case basis. All other design services are offered through Adam Rayches Creative.
Q – Do you offer stationery design for baby/bridal showers or other events?
Of course! Feel free to inquire about any stationery ideas you want to see become reality.
Q – What is the difference between a custom and a semi-custom invitation?
Custom invitations mean your invitations are designed specifically for you and branded specifically for your wedding. Each and every element is tailored to you as a couple ensuring that not only will your suite be completely unique, but that it will also provide your invited guests with a sneak peek of your wedding day. We make sure to use premium paper types, high end printing methods while offering personalized white-glove customer service and a true personalized experience with dedicated attention to you to oversee the entire process from inquiry to delivery.
A semi-custom suite is pre-designed. However, we still want to make it yours. You will be able to choose from different papers & envelopes, paper & ink color, add-on embellishments and more. This allows you to add a custom touch to these suites ensuring they represent your wedding brand.
Q – What if I want a paper, embellishment, or add-on that I don’t see?
The number of options can be staggering. For example, we have an entire bookcase filled with different types of paper samples from different mills and suppliers. It is impossible to list everything in one place. Send us an email, chat with us, or ask during your inquiry and we will be happy to try to find what you are looking for.